Primal Nation reserves the right to charge a cancellation fee according to its cancellation policy below.
To assist us in maintaining a consistently high level of service, you are encouraged to cancel any appointments that you are unable to attend no less than 24 hours in advance. Failure to adhere to this policy will result in a 50% charge of your total amount.
If you have not arrived or contacted us via e-mail or phone within 20 minutes after your appointment time, Primal Nation reserves the right to mark your appointment as a no-show*.
*A no-show appointment is defined as any scheduled appointment in which the client does not arrive to the appointment without notification. This also applies to online video call appointments.
You can cancel your appointment by e-mail or call us directly. If we have not received your e-mail, phone call or voicemail in the case we could not answer the phone, your cancellation is not accepted.